Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy ("Policy") describes the practices of BujaNova, operating in Bujumbura, Burundi ("BujaNova," "we," "us," or "our"), regarding the collection, use, and disclosure of personal information in connection with our website, mobile application, and all related online services (collectively, the "Service").

We are committed to protecting the privacy of our customers and users in compliance with applicable laws and regulations in the Republic of Burundi. "Personal information" means information relating to an identified or identifiable individual.

1. Personal Information We Collect

We collect personal information when you interact with us, such as when you: create an account, make a purchase, use our Service, subscribe to our newsletters, participate in contests, or contact our support team.

Category	Types of Information Collected	Purpose of Collection
Identifiers	Name, postal address, unique personal identifier (such as your User ID shown in the contact form), IP address, email address, phone number.	Account setup, order processing, delivery, and communication.
Commercial Information	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Processing orders, managing returns, and understanding shopping trends.
Financial Information	Mobile Money details (Phone Number, temporary OTP/PIN processed securely via provider pop-up and encrypted in transmission. We do not store or know the OTP/PIN), billing address, transaction history.	Processing payments for orders using Mobile Money.
Internet Activity	Browsing history, search history, and information regarding your interaction with our website or application (e.g., pages visited, time spent, items added to cart).	Service improvement, website optimization, and marketing.
Geolocation Data	General location derived from your IP address. Precise location data (e.g., GPS) is only collected with your explicit consent.	Delivery estimation, fraud prevention, and local marketing.
Communication	Content of your direct communications with BujaNova, including customer service inquiries.	Customer support, conflict resolution, and quality assurance.

2. How We Use Your Personal Information

Fulfilling Transactions: To process your orders, complete purchases, manage payments, and handle returns or exchanges.
Customer Service: To respond to your inquiries, provide support, and manage your account.
Marketing and Promotions: To send you promotional materials, newsletters, and information about new products, services, or special offers (you can opt-out at any time).
Personalization: To tailor your experience on our Service, including product recommendations and content displayed to you.
Security and Fraud Prevention: To protect against fraudulent transactions, unauthorized access to your account, and to comply with legal obligations.
Legal Compliance: To comply with legal requirements, judicial proceedings, court orders, or governmental requests in Burundi.

3. How We Share Your Personal Information

We may disclose your personal information to third parties for business or commercial purposes, including:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processors (e.g., banks and mobile money platforms), shipping partners, marketing services, and IT support.
Legal and Safety: We may disclose your information if required to do so by law, to respond to legal processes, or if necessary to protect our rights, property, or safety.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
With Your Consent: We may share information for any other purpose disclosed to you at the time of collection or with your explicit consent.

7. Your Privacy Choices

You have certain rights and choices regarding your personal information:

Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails. We may still send you non-promotional messages regarding your account or orders.
Location Data: You can disable the collection of precise location data through your device settings.
Cookies: You can choose to set your browser to remove or reject cookies, though this may affect the availability and functionality of our Service.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@bujanova.com

Phone: +257 62 67 01 98

BujaNova reserves the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

1. Personal Information We Collect

Category	Types of Information Collected	Purpose of Collection
Identifiers	Name, postal address, unique personal identifier (such as your User ID shown in the contact form), IP address, email address, phone number.	Account setup, order processing, delivery, and communication.
Commercial Information	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Processing orders, managing returns, and understanding shopping trends.
Financial Information	Mobile Money details (Phone Number, temporary OTP/PIN processed securely via provider pop-up and encrypted in transmission. We do not store or know the OTP/PIN), billing address, transaction history.	Processing payments for orders using Mobile Money.
Internet Activity	Browsing history, search history, and information regarding your interaction with our website or application (e.g., pages visited, time spent, items added to cart).	Service improvement, website optimization, and marketing.
Geolocation Data	General location derived from your IP address. Precise location data (e.g., GPS) is only collected with your explicit consent.	Delivery estimation, fraud prevention, and local marketing.
Communication	Content of your direct communications with BujaNova, including customer service inquiries.	Customer support, conflict resolution, and quality assurance.

2. How We Use Your Personal Information

Fulfilling Transactions: To process your orders, complete purchases, manage payments, and handle returns or exchanges.

Customer Service: To respond to your inquiries, provide support, and manage your account.

Marketing and Promotions: To send you promotional materials, newsletters, and information about new products, services, or special offers (you can opt-out at any time).

Personalization: To tailor your experience on our Service, including product recommendations and content displayed to you.

Security and Fraud Prevention: To protect against fraudulent transactions, unauthorized access to your account, and to comply with legal obligations.

Legal Compliance: To comply with legal requirements, judicial proceedings, court orders, or governmental requests in Burundi.

3. How We Share Your Personal Information

We may disclose your personal information to third parties for business or commercial purposes, including:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processors (e.g., banks and mobile money platforms), shipping partners, marketing services, and IT support.

Legal and Safety: We may disclose your information if required to do so by law, to respond to legal processes, or if necessary to protect our rights, property, or safety.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

With Your Consent: We may share information for any other purpose disclosed to you at the time of collection or with your explicit consent.

7. Your Privacy Choices

You have certain rights and choices regarding your personal information:

Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails. We may still send you non-promotional messages regarding your account or orders.

Location Data: You can disable the collection of precise location data through your device settings.

Cookies: You can choose to set your browser to remove or reject cookies, though this may affect the availability and functionality of our Service.